Privacy Policy
Effective January 1, 2026
Heatwise Columbia Insulation Company, columbiainsulationcompany.com, team@columbiainsulationcompany.com
Who this policy covers
Heatwise Columbia Insulation Company is an insulation contractor in Columbia, MO. This policy explains what information we collect when you use our website, from the home page to the estimate request form, how we use it, how long we keep it and what you can ask us to do with it.
It applies to this website and to the calls, texts and emails that start from it. It doesn't cover other websites we link to, which have their own policies.
Information you give us
When you fill out our contact form, call us or email us, you may give us your name, phone number, email address and the address of the property. You may also describe the job, such as a drafty room, a hot upstairs or a crawl space, and send photos.
Our contact form is hosted by a third-party form service. It stores what you submit and passes it to us so we can answer you.
We only ask for what we need to reply and to give you an estimate. You don't have to share anything you're not comfortable sharing, but we may not be able to schedule a visit without a way to reach you and the address of the house.
Information collected automatically
Like most websites, ours may use analytics tools and cookies. Cookies are small files your browser saves so a site can remember a visit. These tools can record which pages you viewed, how long you stayed, the site that sent you here, your browser and device type, and a general location based on your internet address.
We use this information in summary form to see which pages people find useful and to fix what isn't working. We don't use it to identify you personally.
You can block or delete cookies in your browser settings. The site will still work, though some features may not.
How we use your information
We use what you send us to answer your question, schedule an estimate at your property, do the work you hire us for, send invoices and follow up on the job.
We share it only with the service providers that help us run the business, such as our website host, form service and analytics provider, and only so they can do that work for us. We may also share it when the law requires it.
We don't sell or rent your personal information to anyone.
How long we keep it
We keep your information as long as we need it to answer your request, finish your job and keep the business and tax records we're required to keep. When we no longer need it, we delete it or remove the parts that identify you.
Analytics data is kept by the analytics provider under its own retention settings, in summary form.
How we protect it
We take reasonable steps to keep your information safe, and we limit who on our team can see it to the people who need it for your job.
No website or email system is completely secure, so please don't send payment card numbers or passwords through our form or by email.
Your choices and rights
You can ask us to tell you what personal information we have about you, to correct it or to delete it. You can also ask us to stop contacting you at any time.
Some states give residents more privacy rights, and we'll honor the ones that apply to you. We may need to confirm who you are before we act on a request, so we don't hand your information to someone else.
Children's information
This website is meant for adults arranging work on a home or building. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.
Changes to this policy
If we change how we handle information, we'll update this page. The version posted here is the one that applies.
How to reach us about privacy
If you have a question or a concern about your information, call us at (573) 289-3994, Monday through Sunday from 6 AM to 11 PM, or send a message through our Contact page. We reply within 1 business day.
You can read more about who we are and how we work on our About page.